Resources

What can we help you with?

DCIM Support

Getting Started

Basic concepts and instructions to get started quickly.

Manage Your Account

Administrative settings, billing and your Hyperview account.

Helpdesk

Submit a new support ticket or access your past ones here.

University

Guided learning and video resources.

User Accounts

Learn how to set up user roles, manage profiles, and other administration activities.

Asset Management

Learn how to manage assets and relevant entities.

Discoveries

Learn how to set up and run asset auto-discovery.

Release Notes

See new features, device support, bug fixes and more.

API Documentation

Explore the Hyperview API.

DCIM Support

Resources

What can we help you with?

Getting Started

Basic concepts and instructions to get started quickly.

Manage Your Account

Administrative settings, billing and your Hyperview account.

Helpdesk

Submit a new support ticket or access your past ones here.

University

Guided learning and video resources.

User Accounts

Learn how to set up user roles, manage profiles, and other administration activities.

Asset Management

Learn how to manage assets and relevant entities.

Discoveries

Learn how to set up and run asset auto-discovery.

Release Notes

See new features, device support, bug fixes and more.

API Documentation

Explore the Hyperview API.

Common questions

How do you define an asset?

An asset is any physical or virtual asset within your digital infrastructure that you discover (if network-connected) or manually add, manage, and monitor with Hyperview. These include operational technologies (racks, generators, UPS, PDUs, CRACs, CRAHs, RPPs, chillers), hardware (servers, storage, network devices, sensors/IoT, patch panel, and firewall), and virtual machines (VMs).

How does your billing work?

All assets defined above are billable, as well as Location. Unknown assets and components are not billable. Our pricing is USD $2 per asset per year billed on an annual basis. The minimum amount of assets you can purchase is 50 assets. For 10,000 assets or more, please contact sales to request a quote. In addition, you have the option to purchase add-on features and professional service bundles (Success Packs) as you see fit.

Do you offer regional pricing?

Customers based in the United Kingdom can purchase Hyperview for £2 per asset per year. Customers based in the European Union can purchase Hyperview for 2 per asset per year. Pricing for the rest of the world is USD $2 per asset per year.

United Kingdom European Union United States, Canada, Rest of World
GBP (£) EUR (€) USD ($)

What is a Success Pack?

A Success Pack is a bundle of professional service hours that you can use for training, configuration, and migration. These hours are available for you to use within 12 months of selecting and ordering your Success Pack. We offer Success Packs of 12 Hours, 50 Hours, and 100 Hours.

Is the auto-discovery tool agentless?

Yes. Our robust auto-discovery tool doesn’t need an agent. By speaking many different protocols–like SNMP, IPMI, BACnet, and Modbus–it can discover assets in the operational, IT, and virtual layers of your digital infrastructure. We offer our lightweight data collector software in both Windows and Linux versions.

Is online training and support available?

Yes. As a Hyperview user, you have full access to our Docs and online courses. You can also submit Helpdesk tickets and feature requests.

How many users can I add?

As many as you need. There is no limit to the number of users when using Hyperview, and no additional charges.

Smart and intuitive software your team can easily adopt

Everything you need to get the most out of Hyperview is available in our comprehensive Documentation.

Smart and intuitive software your team can easily adopt

Everything you need to get the most out of Hyperview is available in our comprehensive Documentation.

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DCIM reinvented

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