Resources
What can we help you with?
Common questions
How do you define an asset?
An asset is any physical or virtual asset within your digital infrastructure that you discover (if network-connected) or manually add, manage, and/or monitor with Hyperview. These include operational technologies (racks, generators, UPS, PDUs, CRACs, CRAHs, RPPs, chillers), hardware (servers, storage, network devices, sensors/IoT, patch panel, and firewall), and virtual machines (VMs).
How does your billing work?
All assets defined here are billable, as well as Location. Unknown assets and components are not billable. Our pricing is USD $2 per asset per year billed on an annual basis. The minimum amount of assets you can purchase is 50 assets. For 10,000 assets or more, please contact sales to request a quote. In addition, you have the option to purchase add-on features and professional service bundles (Success Packs) as you see fit.
Do you offer regional pricing?
Customers based in the United Kingdom can purchase Hyperview for £2 per asset per year. Customers based in the European Union can purchase Hyperview for 2€ per asset per year. Pricing for the rest of the world is USD $2 per asset per year.
| United Kingdom | European Union | United States, Canada, Rest of World |
|---|---|---|
| GBP (£) | EUR (€) | USD ($) |
What is a Success Pack?
A Success Pack is a bundle of professional service hours that you can use for training, configuration, and migration. These hours are available for you to use within 12 months of selecting and ordering your Success Pack. We offer Success Packs of 12 Hours, 50 Hours, and 100 Hours.
Is the auto-discovery tool agentless?
Yes. Our robust, vendor-agnostic auto-discovery tool doesn’t need an agent. By speaking many different protocols–like SNMP, IPMI, BACnet, and Modbus–it can discover assets in the operational, IT, and virtual layers of your digital infrastructure. We offer our lightweight data collector software in both Windows and Linux versions.
Do you offer role-based access control?
Yes. Each user is associated with a role that dictates how they can interact with assets, and which application features they can access. Hyperview grants the most access privileges to the Administrator role with gradually fewer access privileges enabled to each role below that.
| ROLE | PRIVILEGES |
|---|---|
| Administrator | Has unrestricted, system-wide access in Hyperview and is not impacted by asset access policies |
| Data Center Manager | Has complete asset management privileges, but cannot run or configure discoveries, administer accounts, view the application log, or make system-wide changes |
| Power User | Has Data Center Manager-level privileges, but cannot delete or bulk delete records |
| Reporting | Has read-only access to Hyperview for reporting purposes |
| Read Only | Has read-only access to Hyperview |
Is online training and support available?
Yes. As a Hyperview user, you have full access to our Docs and online courses. You can also submit Helpdesk tickets and feature requests.
How many users can I add?
As many as you need. There is no limit to the number of users when using Hyperview, and no additional charges.
Smart and intuitive software your team can easily adopt
Everything you need to get the most out of Hyperview is available in our comprehensive Documentation.
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Cloud-Based vs Legacy DCIM Software
Too complicated. Too expensive. Too slow. These are just some of the reasons why organizations are fed up with their legacy DCIM software. This free guide covers point-by-point how Cloud-based and Legacy DCIM softwares differ, and their impact on users.
DCIM reinvented
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