Hyperview Subprocessors

To support the delivery of Hyperview services, Hyperview uses the following third-party subprocessors that may store and process personal data on users and subscribers to Hyperview services.

SUBPROCESSORS PERSONAL DATA

Entity Name Purpose Entity Country
AccuWeather AccuWeather provides weather forecast information for configured location addresses. Hyperview uses AccuWeather to display weather forecasts for different user locations. Global
Google Google provides address lookups and map visualization. Hyperview uses Google to do address lookups when adding new locations, then visually displays them on a geographical map. Global
Odoo Odoo provides cloud-based customer support services and relationship management. Hyperview uses Odoo as a customer-facing ticketing system and for registering customer incidents and processing ordering transactions. For this purpose, Odoo has access to and stores company/account name, username, e-mail, phone number, and information on incidents reported by the user. Global
SendGrid SendGrid is an e-mail service provider. Hyperview uses SendGrid to send invitations, machine data reports, and password resets. For logging purposes SendGrid stores e-mail address and information on whether the e-mail has been delivered and opened. Global
Stripe Stripe provides payment processing. Hyperview uses Stripe to process customer payments online for software subscription, add-on features, and professional services. Global
Twilio, Inc. Hyperview uses Twilio to send authentication tokens to end-users who have chosen SMS-based two-factor authentication. For this purpose, Twilio has access to the user’s telephone number in order to send authentication tokens via SMS. Twilio is also used to send alarm push notifications. For this purpose, Twilio has access to the content of the alarm notification. Global

SUBPROCESSORS HOSTING

Entity Name Purpose Entity Country
AWS Amazon Web Services provide cloud hosting services. Global
Microsoft Azure Microsoft Azure provide cloud hosting services. Microsoft Azure is our primary cloud hosting services provider. Global

Hyperview Subprocessors

To support the delivery of Hyperview services, Hyperview uses the following third-party subprocessors that may store and process personal data on users and subscribers to Hyperview services.

SUBPROCESSORS PERSONAL DATA

Entity Name Purpose Entity Country
AccuWeather AccuWeather provides weather forecast information for configured location addresses. Hyperview uses AccuWeather to display weather forecasts for different user locations. Global
Google Google provides address lookups and map visualization. Hyperview uses Google to do address lookups when adding new locations, then visually displays them on a geographical map. Global
Odoo Odoo provides cloud-based customer support services and relationship management. Hyperview uses Odoo as a customer-facing ticketing system and for registering customer incidents and processing ordering transactions. For this purpose, Odoo has access to and stores company/account name, username, e-mail, phone number, and information on incidents reported by the user. Global
SendGrid SendGrid is an e-mail service provider. Hyperview uses SendGrid to send invitations, machine data reports, and password resets. For logging purposes SendGrid stores e-mail address and information on whether the e-mail has been delivered and opened. Global
Stripe Stripe provides payment processing. Hyperview uses Stripe to process customer payments online for software subscription, add-on features, and professional services. Global
Twilio, Inc. Hyperview uses Twilio to send authentication tokens to end-users who have chosen SMS-based two-factor authentication. For this purpose, Twilio has access to the user’s telephone number in order to send authentication tokens via SMS. Twilio is also used to send alarm push notifications. For this purpose, Twilio has access to the content of the alarm notification. Global

SUBPROCESSORS HOSTING

Entity Name Purpose Entity Country
AWS Amazon Web Services provide cloud hosting services. Global
Microsoft Azure Microsoft Azure provide cloud hosting services. Microsoft Azure is our primary cloud hosting services provider. Global