Boost Efficiency: Integrate Hyperview Asset Discovery with ServiceNow CMDB

Categories: DCIM Tools, Inside HyperviewBy 1018 words
Hyperview ServiceNow CMDB

Managing IT assets is a crucial part of any organization’s digital strategy, and effectively tracking, monitoring and organizing these assets is crucial for operational efficiency. ServiceNow Configuration Management Database (CMDB) is a powerful solution for managing IT assets, but keeping your asset information up to date can be a time-consuming task and prone to errors – specifically assets within your data centers.

That is where the Hyperview automated asset discovery tool comes in. Here, we’ll discuss how to utilize Hyperview’s discovery tool in conjunction with ServiceNow CMDB to streamline the process of synchronizing discovered asset information.

What is CMDB?

CMDB software like ServiceNow, is used as a repository that stores information about all the hardware, software, and network components within an IT environment, as well as the relationships and dependencies between these components. CMDB software helps organizations in the following ways:

  1. IT Asset Management: It helps track and manage IT assets, such as servers, workstations, networking equipment, and software licenses, throughout their lifecycle.
  2. Configuration Management: CMDB software maintains a record of configuration items (CIs) and their relationships, enabling the identification and management of configuration changes, and ensuring compliance with established standards.
  3. Incident and Problem Management: It aids in identifying the root cause of incidents and problems by providing visibility into the relationships and dependencies among CIs.
  4. Change Management: CMDB software supports the planning, implementation, and monitoring of changes in the IT environment, minimizing the risk of disruptions and ensuring smoother transitions.
  5. IT Service Management (ITSM): CMDB software is an integral part of ITSM processes, enabling a better understanding of the IT infrastructure and improving service delivery.
  6. Compliance and Audit: It helps organizations maintain compliance with regulatory requirements and industry standards by providing a centralized record of CIs and their configurations.
  7. Capacity and Performance Management: CMDB software provides insights into resource utilization and system performance, enabling proactive planning for capacity requirements and performance optimization.
  8. Disaster Recovery and Business Continuity: A CMDB can support disaster recovery planning by providing detailed information about the IT environment, which is critical in developing effective recovery strategies.
DCIM auto-discovery

Illustration shows how the Hyperview multi-protocol data collector is used to discover and capture asset information.

What is Asset Discovery?

Asset discovery software like Hyperview, automates the process of identifying, monitoring, and managing IT assets within an organization’s data centers. By scanning its network in an agentless manner, the discovery collects valuable information about an organization’s assets – these include operational technologies, hardware devices, software installations, network devices, and other valuable resources. Asset discovery helps to maintain an up-to-date asset inventory by scheduling regular monitoring of the discovered assets, which is critical for effective IT asset management. Benefits of using asset discovery software include:

  1. Improved Visibility and Control: By maintaining an accurate inventory of assets, organizations can gain better visibility into their IT environment, enabling more effective decision-making and resource allocation.
  2. Enhanced Security: Asset discovery software helps identify potential vulnerabilities and unauthorized devices, which can be crucial for maintaining a secure data center.
  3. Cost Savings: By identifying unused, outdated, or redundant assets, organizations can optimize their IT resources, leading to cost savings.
  4. Compliance: Asset discovery software assists in maintaining compliance with various regulatory requirements and industry standards by ensuring that organizations have a comprehensive understanding of their IT assets.
  5. Reduced Downtime: By proactively identifying and addressing potential issues with IT assets, organizations can minimize downtime and maintain business continuity.
ServiceNow CMDB Asset Types

Benefits of Using Hyperview Discovery with ServiceNow CMDB

  1. Improved Accuracy: Manual data entry and inventory management are prone to human error, leading to inaccurate or incomplete asset information. With Hyperview’s asset discovery, you can ensure the timeliness and accuracy of your CMDB data by automatically identifying and updating asset details.
  2. Time and Resource Savings: The process of manually discovering and cataloging IT assets is time-consuming and labor-intensive. The asset discovery tool dramatically reduces the amount of time and effort required to maintain an up-to-date CMDB.
  3. Enhanced Visibility: Gaining a clear view of your digital infrastructure is essential for effective decision-making and resource allocation. By integrating Hyperview’s asset discovery software with ServiceNow CMDB, you’ll gain a comprehensive understanding of your data center environment, enabling you to make informed decisions.
  4. Affordability: Since Hyperview’s asset discovery is specifically designed to discover IT assets within a data center, it is, by far, the most affordable and reliable way to push this information to ServiceNow CMDB.
Servicenow CMDB Sync Overview

How to Sync Discovered Assets with ServiceNow CMDB

  1. Install and Configure Hyperview Data Collectors: Once you have opened a Hyperview account, install the lightweight data collector(s) software in your environment. Then, configure the asset discovery to scan targeted IPs with connected assets within your network. Ensure that you set the relevant communication protocols (i.e., IPMI, SNMP, SSH, WMI) needed to identify your asset types and collect the necessary information to create their digital twin.
  2. Turn On ServiceNow CMDB Sync: Hyperview offers a very affordable ServiceNow CMDB Sync add-on that automatically integrates with ServiceNow. Simply fill in the required information and to authenticate the sync. Once completed, the integration will allow for seamless data transfer between the two systems, ensuring that your ServiceNow CMDB stays up-to-date with the latest asset information.
  3. Schedule Regular Scans: To maintain an accurate and current CMDB, set the asset discovery schedule to daily, weekly, or monthly scans. These scans will identify new or changed assets, ensuring that your CMDB remains current and comprehensive.
  4. Review and Validate Discovered Assets: After each scan, review the discovered assets and validate their details before they are added to your CMDB. This step helps maintain data accuracy and prevents the introduction of duplicate or incorrect information.
  5. Monitor and Maintain: Continuously monitor your CMDB to ensure that your asset information remains accurate and up-to-date. Regular maintenance of your CMDB will enable you to optimize your IT infrastructure and make informed decisions.


Integrating Hyperview’s automated asset discovery software with ServiceNow CMDB can significantly streamline the process of synchronizing asset information, resulting in improved accuracy, enhanced visibility, and reduced time and effort. By embracing this powerful and affordable combination, you’ll be better equipped to manage and optimize your data center assets, helping your organization achieve its strategic goals.

Interested in seeing the ServiceNow CMDB Sync in action? Schedule a free one-on-one demo of Hyperview today.

About the Author: Rajan Sodhi
Rajan is the Chief Marketing Officer of Hyperview, a cloud-based digital infrastructure management platform that is both powerful and easy to use. Hyperview offers next-generation DCIM tools to manage and monitor hybrid computing environments.
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